Shipping & Returns
Shipping Policy
• Orders placed by users are shipped through registered domestic courier companies and/or speed post only.
• Orders are shipped within 3 days from the date of order and/or payment, or as per the delivery date agreed upon at the time of order confirmation, subject to courier company/post office norms.
• The Platform Owner shall not be liable for any delay in delivery caused by the courier company or postal authority.
• Delivery of all orders will be made to the address provided by the buyer at the time of purchase.
• Delivery of our services or products will be confirmed via the email ID provided at the time of registration.
• Any shipping costs levied by the seller or the Platform Owner, as applicable, are non-refundable.
Return & Exchange Policy
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Returns or exchanges are only offered within 3 days from the date of purchase.
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Requests after 3 days from purchase will not be accepted.Eligibility Criteria for Returns/Exchanges:
1.The item must be unused and in the same condition as received.
2.The item must have its original packaging.
3.Sale items may not be eligible for return or exchange.
•Only items found defective or damaged will be considered for replacement (exchange).
•Certain categories of products may be exempted from returns or refunds; such items will be clearly identified at the time of purchase.Return/Exchange Process.
•Once your returned product is received and inspected, we will notify you via email.
•If approved after quality checks, your request (return or exchange) will be processed according to our policies.Key Notes
•Refunds or exchanges are strictly limited to the conditions mentioned above.
•Suman Laboratories reserves the right to reject any return, exchange, or refund request that does not comply with this policy.